Viewing a transaction
On both the dashboard and mobile app:
Go to the Home page or Transactions
Select a transaction
On the transaction details page, you can see:
Date and time of the transaction
Transaction amount
Fees charged on that transaction
At the bottom of the page, you’ll see two options:
Issue refund
Send receipt
Issuing a refund
Steps
Open the transaction
Tap Issue refund
The original transaction amount will be shown
Enter the refund amount
You can refund any amount up to the original transaction amount
Select a refund reason
Tap Refund now
Refund processing time
Refunds are processed back to the customer’s bank account within 24–48 hours
Processing time may vary depending on the customer’s bank
Fees on refunded transactions
Transaction fees are not refunded
The original payment fee remains deducted from your Zavo balance
Sending a receipt
Zavo allows you to send digital receipts to your customers by email.
Steps
Open the transaction
Tap Send receipt
Enter the customer’s email address
Send the receipt
The receipt will be delivered directly to the customer’s inbox.
Need more help?
Contact Zavo Support via the dashboard, mobile app, website, or your Account Manager.