How payment fees are charged
Payment fees are deducted automatically at the time of each transaction.
Fees are not charged at the end of the month
There are no bulk fee settlements
Each payout you receive is the net amount, with fees already deducted
Example:
Transaction amount: £100
Fees: deducted immediately
Payout received: net amount after fees
Gross vs net amounts
Transactions view
In the Transactions tab (dashboard or mobile app), amounts shown are gross
Gross amounts do not include deducted fees
Payouts view
In the Payouts section, amounts shown are net
Net amounts reflect fees already deducted
This helps you clearly separate sales volume from actual funds received.
Downloading fee statements
You can generate a statement to see fees for a specific period.
Steps
Go to Transactions
Select Statement
Choose a date range
Click Download
The PDF statement includes:
Total number of transactions
Gross transaction volume
Total fees paid
Fee breakdown per transaction
Net settlement amounts
Daily statements (optional)
Zavo can configure daily transaction statements for you or your finance team.
Daily statements include:
Every transaction for the day
Fees charged per transaction
Daily totals
Overall fee summary
For businesses with multiple locations:
Statements include location-level breakdowns
You can see how much each location processed
To enable daily statements, contact Zavo Support or your Account Manager.
Need more help?
If you have questions about payment fees or statements, contact Zavo Support via the mobile app, dashboard, website, or your Account Manager.