Payment failed to start
Issue:
You see an error saying the payment failed to start.
What to check:
Make sure the transaction amount is greater than £1
Very small amounts (for example, £0.01) may cause the transaction to fail
Resolution:
Increase the payment amount to £1 or more
Try starting the payment again
Terminal internet connection issues
Issue:
The terminal is slow, disconnecting, or unable to process payments.
Resolution:
Restart the terminal
Press and hold the Power button
Select Restart
After restarting, check your connection:
Ensure the terminal is connected to Wi-Fi
Confirm there is 4G coverage in your area
Recommendation:
While Zavo Pro includes built-in 4G roaming, Wi-Fi provides the most reliable connection.
For best performance, we recommend using Wi-Fi alongside 4G.
Terminal cannot be assigned to your account
Issue:
The terminal does not assign to your Zavo account during setup.
What to check:
Confirm the terminal serial number is entered correctly
Check for extra spaces or incorrect characters
Resolution:
If the issue persists:
Contact Zavo Support, or
Speak with your Account Manager
There may be an account or configuration issue that requires manual review.
When to contact support
Contact Zavo Support if:
The issue continues after restarting the terminal
Payments repeatedly fail despite a good connection
The terminal cannot be assigned after multiple attempts
Need more help?
Contact Zavo Support via the mobile app, dashboard, website, or your Account Manager.