✅ Assigning your Zavo Pro terminal
To link your new terminal to your Zavo account, just follow these quick steps:
Download the Zavo mobile app on iPhone or Android
Tap “Manage Your Terminals”
Select “Set Up New Terminal”
Enter the terminal serial number (found in the terminal’s settings under Device Info)
Tap “Register Terminal”
Restart the terminal
Once restarted, your terminal will be assigned and ready to accept payments.
📦 Supplied Components
Your Zavo Pro kit includes:
Zavo Pro payment terminal
Zavo Pro Standard: standard version
Zavo Pro L: includes barcode scanning camera
USB-C charging cable and region-specific power adapter
Pre-installed eSIM
Receipt paper roll
➡️ Need more paper rolls? Order replacements directly from the Zavo store
🚀 Getting Started
Follow these steps to get your Zavo Pro up and running:
Inspect the terminal
Insert the receipt paper roll
Charge and power on the device
Select your language
Connect to Wi-Fi or mobile network
Once these steps are complete, you're ready to start accepting payments.
✅ Step-by-Step Setup
1. Inspect the Terminal
Before using your terminal:
Ensure the shipping box is sealed and undamaged
Match the serial number (S/N) on the box with the one shown on your Zavo Dashboard
Open the box and inspect the device for tampering (e.g., missing screws, foreign labels, extra wires)
🚨 If anything appears suspicious, contact Zavo Support immediately.
2. Insert the Receipt Paper Roll
Lift the cover of the receipt compartment
Insert the roll with the paper feeding from the bottom
Leave a small strip of paper sticking out
Close the cover
3. Power On & Charge the Terminal
To turn on: Press and hold the power button until the screen lights up
To turn off: Hold the power button and confirm shutdown
Allow at least 4 hours of charging during initial setup
🔋 The battery icon at the top shows the charge level.
4. Select Your Language
Choose your preferred language from the Welcome screen.
5. Connect to a Network
Wi-Fi Setup:
Tap the arrow after selecting your language
Select + Add Network
Enable WLAN
Choose or manually enter your network (SSID)
Enter your Wi-Fi password and connect
You’ll see a Wi-Fi icon at the top once connected
Cellular Backup:
All Zavo Pro devices come with a pre-installed eSIM
If Wi-Fi is unavailable, your device will automatically switch to 4G
For older devices that do not connect via cellular, contact Zavo Support
⚙ Terminal Menus & Settings
You can access these from the Settings menu:
Menu Item | Description |
Device Info | View terminal model, serial number, software version, and store assignment |
Network | Configure Wi-Fi, check SIM status, enable Airplane Mode |
Display | Adjust screen brightness |
Apps | View installed or pending apps |
Transactions | View history, print totals, issue refunds |
Power | Restart or power off the device |
🔐 Some menu items require an admin passcode.
🔑 Admin Passcodes
To access restricted settings such as Network, Apps, and Configuration, you’ll need an admin or transactions passcode.
You can find your terminal passcodes by:
Logging into your Zavo Dashboard or mobile app
Navigating to Settings
Selecting Terminal Passcodes
💳 Accepting Payments
The Zavo Pro can operate in standalone mode, meaning you don’t need a separate POS system.
To accept a payment:
Tap Payment
Insert, tap, or swipe the customer’s card
Follow the on-screen instructions
Print or skip the receipt as needed
🛠 Troubleshooting
If you're having trouble:
Start with the Diagnostics section in the Settings menu
Use on-screen troubleshooting guides
Need help? Zavo Support can assist via:
Live Chat
Remote Support Session
Phone or Email
Please provide:
Your Merchant Account name
The Terminal Serial Number (S/N)
Any relevant Transaction Reference
🔋 Battery Care Tips
To extend battery life:
Store in a cool, dry place
Avoid storing fully charged or completely discharged devices
Ideal battery level for storage: 40–70%
Inspect for leaks or swelling every 6 months
Do not ship faulty batteries — dispose of them according to local regulations
🧾 View & Reset Totals
To access and manage daily totals:
Go to Transactions > Totals
Enter your Transactions passcode
View, print, or reset the report
To enable automatic resets (e.g. daily at midnight), contact Zavo Support