🚚 Terminal Deliveries
Once your Zavo terminal order is placed:
You'll automatically receive your tracking number by email
Most orders are shipped via UPS or Royal Mail
Delivery takes 2–3 business days (max)
No setup required — your terminal arrives pre-configured and ready to accept payments. Make sure your Zavo account is registered and approved.
You can sign up and complete onboarding at: dashboard.zavopay.com/auth
🔄 Terminal Exchanges
If your terminal is faulty, we’ll replace it — no need to wait for repairs.
How it works:
Contact support to request an exchange
Choose a convenient pickup time
Our courier partner will deliver your replacement and collect the old device at the same time
🕒 Next-day exchanges are available if requested before 3 PM.
Requests after 3 PM will be processed the following business day.
📬 Missed Deliveries
If you missed a delivery:
Check your tracking email
Use the link provided to reschedule directly with the courier
Zavo support cannot reschedule deliveries on your behalf.
⏳ Late Deliveries
Terminals usually arrive within 3 business days. If your delivery is delayed:
First, check the tracking link in your email
If the tracking is not updating, contact Zavo Support, your account manager, or your sales rep for help
We're here to ensure you’re up and running with minimal delay.