Refunds
Referenced refund (linked to the original payment)
A referenced refund is tied to an existing transaction.
Steps
Select Transactions > History
Choose the transaction
Select Void / Refund
The receipt prints automatically
Funds are returned directly to the shopper’s account
Unreferenced refund
An unreferenced refund is not linked to a previous transaction.
Important
Unreferenced refunds are disabled by default and must be enabled before use.
Steps
Select Transactions > New transaction
Enter your passcode
Select Refund or MOTO refund
Enter the 6-digit refund PIN
Enter the refund amount
Complete the refund:
For a standard refund, the customer presents their card
For a MOTO refund, enter card details manually
Funds are returned to the cardholder’s bank.
MOTO payments (card not present)
MOTO allows you to take payments when the card is not physically present.
Important
MOTO payments are disabled by default and require approval before being enabled.
Availability depends on eligibility, and activation is not guaranteed for all accounts.
Make a MOTO payment
Select Transactions > New transaction
Enter your passcode
Select MOTO payment
Enter the payment amount
Enter the card details and confirm
Enabling MOTO payments and unreferenced refunds
To request access:
Contact Zavo Support, or
Speak with your Account Manager
Your request will be reviewed based on eligibility and risk assessment.
Need more help?
Contact Zavo Support via the mobile app, dashboard, website, or your Account Manager.